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Return / Refund Policy
All products sold under “JomMart.com” are subject to our Return Policy.

GOODS PURCHASE RETURN POLICY

a) RETURNS (if applicable and have acceptable reason)
Please submit Returns Reason and attached the photo of the items through support whatsapp +6019 414 8011.
Our policy lasts 1 day from the date of receiving the item(s) / product(s).
To be eligible for a return, your item(s) must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Frozen Foods cannot be returned. We also do not accept products that are tampered.

Additional non-returnable items:
- Frozen products that has been tampered or defrosted.
- Opened Canned products in good condition.
- Some health and personal care items

All item(s) / product(s) with Original Receipts must send directly to ABT Fresh & Frozen Food Supply Sdn.Bhd (TTDI) after confirmation from ABT Admin :-

Attention: ABT Admin
128, Jalan Burhanuddin Helmi
Taman Tun Dr Ismail, 60000
Kuala Lumpur , Malaysia

There are certain situations where only partial refunds are granted (if applicable and have acceptable reason)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
 
b) REFUNDS (if applicable and have acceptable reason)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your preferred account, within 2 to 7 working days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then, contact your bank to rectify the refunds, it may take some time before your refund is officially posted or there is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please send your Refund Request through support whatsapp +6019 414 8011 .

Sale Items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Item bought during promotion events (e.g. Festive Season Sales, Year End Sales, Stock Clearance & etc) are not eligible for return and exchange.
.
c) REPLACEMENT (if applicable and have acceptable reason)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us Replacement Request through support whatsapp +6019 414 8011, And send the item(s) / product(s) to:

Attention: ABT Admin
128, Jalan Burhanuddin Helmi
Taman Tun Dr Ismail, 60000
Kuala Lumpur , Malaysia

d) GIFTS / FREE GIFTS / FREE ITEMS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift replacement will be sent to you. *The decision of gift replacement is depending on ABT.

Please fill in Submit Request Form and return the gifts to:-
Attention: ABT Admin
128, Jalan Burhanuddin Helmi
Taman Tun Dr Ismail, 60000
Kuala Lumpur , Malaysia
 
e) SHIPPING COST FOR RETURN / REPLACEMENT
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. International orders will also be subject to the condition as stated above. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your replacement product to reach you, may vary.
For shipping damages, if the item reaches you in damaged condition, save the shipping carton and notify us immediately. Please do not return the damaged or broken merchandise to us unless you receive our instructions to do so. This is necessary so that you do not lose your right to file a claim. All claims for damaged goods must be made with carrier within 7 days of the Delivery date. We shall not be liable for any special, incidental, or consequential damages.

To return your product, you should mail your product to:
Attention: ABT Admin
128, Jalan Burhanuddin Helmi
Taman Tun Dr Ismail, 60000
Kuala Lumpur , Malaysia
 
THE WHOLE PROCESS WILL TAKE 7 TO 14 OF WORKING DAYS STARTING FROM RETURN REQUEST UNTIL REFUND / REIMBURSEMENT / REPLACEMENT.

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